Support — EVI
Last updated: 2026-05-30
Contact: info@graimatter.nl
EVI Support
Need help with EVI? Email:
We usually respond within 24-48 hours.
Topics we can help with
- Generating stories
- Choosing AVI level or reading level
- Problems with saved stories
- Turning iCloud sync on or off
- Syncing across your own Apple devices
- Exporting, printing, or emailing as PDF
- Subscriptions and purchases
- App crashes or bugs
- Privacy questions
- Feedback about tone, level, or accessibility
Privacy
EVI is designed around data minimization. Stories are stored on your device and can optionally sync through iCloud across your own Apple devices. You can turn sync on or off in the app. We cannot see your saved stories unless you choose to share an export, screenshot, or example with us.
Support FAQ
How do I contact you?
Email info@graimatter.nl.
What details help with bug reports?
Include your device model, iOS version, app version, selected reading level, what you tried to do, and what error message you saw. Do not share a child’s data unless it is needed to understand the issue.
Why is story generation not working?
Check your internet connection and try again. Some AI features may be temporarily unavailable due to provider or network issues.
Why is my library not syncing?
Check that iCloud is enabled on your device, that you are signed in with the same Apple ID, and that sync is turned on in EVI. Sync can sometimes take a little while, especially after large changes or on a poor connection.
How do I manage my subscription or request a refund?
Manage billing or request refunds through iOS Settings -> Apple ID -> Subscriptions or reportaproblem.apple.com. Apple manages all payments.
What happens to entered names or interests?
They may be used to personalize a story. Use a nickname or fictional name if you want to minimize personal data.
Can you see my saved stories?
No. Stories remain on your device or, if you enable sync, within your own iCloud environment. We can only see what you choose to share with us, for example by email.